Your team
Provide business context and approved information, define required decisions and approvals, and retain judgment over customer or business outcomes.
AI services
Apply AI to defined work. Keep human judgment in place.
Use AI for specific customer interactions, routine workflows or business information. Agree where people review, guide or approve the work before use.
What this covers
Start with a use case from the work itself.
Scope AI support for customer interactions, routine workflows or business information. Begin with the task, the information involved and the point where a person should review or take over.
How it works
Define the use case. Agree how it will be handled.
Define the use case
Choose a specific task or interaction, confirm the information involved and agree what the AI-supported step should do.
Set ownership and handover
Clarify who provides context, checks outputs, handles exceptions and approves actions. Keep a person involved where judgment or approval is needed.
Review and report
Agree what will be reviewed, how issues or exceptions are shared and when the use case is revisited.
What you and MIOR handle
Keep purpose and oversight clear from the start.
MIOR
Help define the use case and agreed workflow, set the review and handover points, and report issues or changes through the agreed route.
Frequently asked questions
Practical AI
Does AI replace human review?
No. Human judgment stays where context, review or approval is needed. Those boundaries are agreed for the specific use case.
Your next step
Start with a specific use case.
Discuss the task, the information involved and where human review should remain.